At Pratixas Natural, we ensure safe, hygienic, and timely delivery of our natural soap and skincare products across India.

1. Order Processing

  • All orders are processed within 1–2 business days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day
  • Once shipped, you will receive tracking details via SMS/email

2. Shipping Partners

We ship orders through reliable courier partners such as:

  • Delhivery
  • Blue Dart
  • DTDC
  • India Post (for remote areas)

Courier partner selection depends on your delivery location to ensure the fastest service.

3. Delivery Timelines

Estimated delivery time after dispatch:

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote/Rural Areas: 5–10 business days

Note: Delivery timelines are estimates and may vary due to external factors.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout
  • We may offer free shipping on selected products or minimum order value

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link
  • You can track your shipment in real-time via the courier partner’s website

6. Delivery Delays

Delivery may be delayed due to:

  • Weather conditions
  • Courier service disruptions
  • High demand or peak seasons
  • Incorrect shipping details

We will assist you in tracking your order, but delays caused by courier partners are beyond our control.

7. Incorrect Address / Failed Delivery

  • Please ensure your address and contact details are accurate
  • If delivery fails due to incorrect information, additional shipping charges may apply for re-delivery

8. Damaged or Tampered Packages

  • If you receive a damaged or tampered package, do not accept it or record an unboxing video
  • Report the issue within 2–3 days with proof
  • Refer to our Refund & Return Policy for resolution

9. Multiple Shipments

  • Orders with multiple products may be shipped separately based on availability

10. Contact Us

For any shipping or delivery queries: